Refunds and Cancellations Policies

Refunds and Cancellations Policies



Return Policy :

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only . Please see below for more information on our return policy.



Definitions :

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to MHV MEDIA OPC PVT. LTD..
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to MHV MEDIA OPC PVT. LTD., accessible from https://mhvmedia.in
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


Your Order Cancellation Rights :

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: mhvmediaopcpvt.ltd@gmail.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

To return an item, place the item securely in its original packaging and Item and GST Invoice, and mail your return to the following address:

MHV MEDIA OPC PVT. LTD.
Attn: Returns
New Delhi, India



Conditions for Returns :

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.



Refunds :

After receiving your return and inspecting the condition of your item, we will process your return . Please allow at least eight (8) days from the receipt of your item to process your return . Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.



Exceptions :

The following items cannot be returned:

  • Kawach app activation key

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
  • No products will be refunded or canceled in case you have used them thoroughly.


Questions :

If you have any questions concerning our return policy, please contact us at:
+91 9311349099
mhvmediaopcpvt.ltd@gmail.com

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